Refund Policy
Last Updated: 7/14/2026
This Refund Policy applies to purchases made from The Urge Button, including our website, checkout pages, app, digital products, one-time offers, upsells, downsells, and related services.
The Urge Button is owned and operated by Grail Marketers LLC, doing business as The Urge Button (“The Urge Button,” “we,” “us,” or “our”).
If you have questions, contact us at:
support@urgebutton.com
1. Our 365-Day Action-Based Money-Back Guarantee
We want you to feel confident trying The Urge Button.
Because The Urge Button is a guided wellness tool, our guarantee is designed for customers who actually try the product and make a genuine effort to use it.
To qualify for a refund under this guarantee, we ask that you:
- Use The Urge Button for at least 7 days
- Complete at least 5 guided urge reset routines
- Make a genuine effort to follow the instructions inside the app
- Request your refund within 365 days of your purchase date
If you use The Urge Button for at least 7 days, complete at least 5 guided resets, and do not feel it gives you a clearer, calmer way to handle urgency moments, you may request a refund.
To request a refund, email:
support@urgebutton.com
Please include:
- The email address you used at checkout
- Your order number, if available
- The product you purchased
- A brief note letting us know why you are requesting a refund
We may review your app usage history, routine completions, account activity, or purchase records to confirm that the product was used before approving a refund.
If you had a technical issue that prevented you from accessing or using the product, contact us at support@urgebutton.com and we will help resolve the issue or review your refund request.
2. Products Covered By This Refund Policy
Unless otherwise stated at checkout, this Refund Policy applies to:
- The Urge Button Core
- The Bladder Confidence Accelerator System
- One-time offers
- Upsells
- Downsells
- Digital routines, plans, trackers, and app access purchased through The Urge Button
If you purchased multiple products, you may request a refund for one product or your full order, subject to the terms of this policy.
3. Digital Product Access After Refund
The Urge Button is a digital product.
If your refund is approved and processed, we may remove or deactivate your access to the refunded product, related app features, bonus materials, routines, trackers, or digital content.
If you received access to The Bladder Confidence Accelerator System and refund that purchase, Accelerator access may be removed.
4. How Refunds Are Processed
Approved refunds are returned to the original payment method when possible.
Refund processing times may vary depending on your bank, card issuer, payment processor, or checkout provider.
After we process a refund, it may take several business days for the refund to appear on your statement.
5. Duplicate Purchases
If you believe you were accidentally charged more than once, email us at:
support@urgebutton.com
Please include the email used at checkout and any order details you have.
If we confirm a duplicate charge, we will refund the duplicate transaction.
6. Failed Access Or Technical Issues
If you purchased The Urge Button but cannot access the app, onboarding, dashboard, or purchased materials, please contact support before requesting a refund.
Email:
support@urgebutton.com
We will do our best to help you access your purchase.
If we cannot resolve the access issue, you may still request a refund under this policy.
If a technical issue prevents you from completing the required app usage, we will review your refund request in good faith.
7. Subscriptions, If Offered
If The Urge Button offers subscriptions in the future, the subscription terms will be shown at checkout.
Unless otherwise stated at checkout:
- You may cancel a subscription to prevent future billing
- Canceling a subscription does not automatically refund past payments
- Refund requests for subscription charges should be sent to support@urgebutton.com
- Any approved refund may result in removal of subscription-based access
8. Expert Consultations, If Offered
If The Urge Button offers paid expert consultations, coaching calls, or specialist sessions in the future, those services may have separate refund, cancellation, or rescheduling terms.
Any separate terms will be disclosed at the time of purchase.
If no separate terms are provided, contact us at:
support@urgebutton.com
9. Chargebacks And Payment Disputes
If you have an issue with your order, please contact us first at:
support@urgebutton.com
We are happy to help with refunds, access issues, duplicate charges, or billing questions.
If you file a chargeback or payment dispute, your account access may be paused while the dispute is reviewed.
10. Abuse Of Refund Policy
We reserve the right to refuse refunds, limit access, or close accounts in cases of suspected abuse, fraud, repeated refund requests, unauthorized sharing, misuse of the product, or violation of our Terms of Use.
Examples may include:
- Repeatedly purchasing and refunding
- Sharing account access with others
- Attempting to bypass payment or access controls
- Making false claims about product use
- Using the product in violation of our Terms of Use
11. No Medical Guarantee
The Urge Button is an educational wellness tool designed to support relaxation, confidence-building, urge tracking, and habit awareness.
We do not guarantee any specific health outcome, medical result, reduction in symptoms, or improvement in bladder urgency.
Individual results vary.
Your right to request a refund under this policy depends on the usage and timing requirements described above, not on achieving any specific medical or health result.
12. Changes To This Refund Policy
We may update this Refund Policy from time to time.
If we make changes, we may update the “Last Updated” date, post the updated policy, or notify customers using another reasonable method.
The Refund Policy in effect at the time of your purchase will generally apply to that purchase unless a change is required by law.
13. How To Contact Us
To request a refund or ask a billing question, contact us at:
Grail Marketers LLC
Doing business as The Urge Button
Email: support@urgebutton.com
Mailing Address: 100 Maiden Lane, New York, NY 10038