Support / Contact
Need help with The Urge Button?
We’re here to help with access, billing, refunds, app issues, and general product questions.
Email us at:
support@urgebutton.com
We typically respond within 1–2 business days.
1. App Access Help
If you purchased The Urge Button and cannot access the app, please email:
support@urgebutton.com
Please include:
- The email address you used at checkout
- Your order number, if available
- A short description of the issue
- A screenshot, if helpful
Common access issues include:
- Not receiving your access email
- Using a different email than the one used at checkout
- Trouble logging in
- Trouble opening the app
- Trouble accessing The Bladder Confidence Accelerator System
If you just purchased, please allow a few minutes for your access email to arrive. Also check your Promotions, Updates, Spam, or Junk folder.
2. Billing Help
For billing questions, duplicate charges, failed payments, or payment issues, email:
support@urgebutton.com
Please include:
- The email address used at checkout
- The product purchased
- The date of purchase
- Your order number, if available
- A short explanation of the billing issue
3. Refund Requests
The Urge Button is backed by our 365-Day Action-Based Money-Back Guarantee.
To request a refund, email:
support@urgebutton.com
Please include:
- The email address used at checkout
- Your order number, if available
- The product you purchased
- A brief note letting us know why you are requesting a refund
Please review our Refund Policy for full details about eligibility and how refunds are processed.
4. Product Questions
If you have questions about how to use The Urge Button, the guided reset, onboarding, tracking, or The Bladder Confidence Accelerator System, email:
support@urgebutton.com
We can help with general product guidance, app navigation, and access questions.
5. Medical Disclaimer
The Urge Button is an educational wellness tool designed to support relaxation, confidence-building, urge tracking, and habit awareness.
The Urge Button is not medical advice, diagnosis, treatment, physical therapy, or a substitute for care from a qualified healthcare professional.
If you have pain, blood in urine, recurring UTIs, sudden changes in bladder symptoms, fever, pelvic pain, pregnancy-related symptoms, or any medical concern, please consult a qualified healthcare professional.
If you believe you may be experiencing a medical emergency, call emergency services immediately.
6. Privacy Requests
For privacy or data-related requests, email:
support@urgebutton.com
Please use the subject line:
Privacy Request
If your request relates to consumer health data, use the subject line:
Consumer Health Data Request
7. Contact Information
Grail Marketers LLC
Doing business as The Urge Button
Email: support@urgebutton.com
Mailing Address: 100 Maiden Lane, New York, NY 10038